Online Orders Policies

What the heck is Shopatron?

The NHS Fun Factory is powered by Shopatron. When you place an order at NHSFunFactory.com, all of our dealers in the Shopatron network have the option to fill your order, providing they have your entire order in stock. If more than one of our dealers has the inventory to ship your order within the 24-hour frame, then the retailer closest to your shipping address is chosen. If none of our retailers has all of the product you ordered, NHS will ship your order directly from its warehouse. This may sound like a complicated and time consuming process, but it happens seamlessly and without delay. We are very proud to say that NHS Fun Factory is a complete representation of ALL products each of our brands have produced- the most comprehensive product selection we have ever had online. We are also very proud to say that you and NHS are supporting our industry's retailers when shopping at the NHS Fun Factory.

Credit Card Orders

With the Shopatron shopping service, you can use American Express, Discover, Visa, and MasterCard for orders within the United States. When you use your credit card, please provide your credit card billing address, if different from the shipping address, and daytime/evening phone numbers. If the billing address you give us does not match the one that is on file at the financial institution, or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved.

Sales Tax

Tax may be applied to your order if it ships from the same state or province as your shipping address. We don’t know the exact amount of tax until your order ships, due to the unique nature of the Shopatron service. For this reason, the order total in your confirmation email may not reflect the exact amount of this tax. Sales tax may be applied to shipping and handling charges.

Telephone, Postal Mail, Fax, or Email Orders

Telephone, postal mail, Fax, and email orders are not accepted.

Shopatron does not accept credit card numbers delivered by email. You should not ever send credit card numbers by email, as it is not a secure practice.

COD Orders

COD orders are not accepted.

Preferred Shipping Method

To get your order to you as quickly as possible, we may need to split it into multiple shipments. As you check out, you can select whether or not to allow us to split your order. A nominal additional shipping fee is applied to a split package.

If you do not want your order to possibly have a small additional shipping fee. please make sure to select "Single Package." Otherwise we will split your orders into 2 packages if that is the fastest way to get your order to you.

Shipping and Handling Charges

NHS Fun Factory uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below. Please see your shopping cart for an estimate of the exact shipping charges pertaining to your order. NHS Fun Factory only ships within the United States of America

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In the unlikely event that shipping charges are higher than estimated, you will be notified by email before the charges are made to your credit card.

Some items are not available for shipment outside of the US and Canada. Please check products for shipping notes as you shop, to ensure that items can be shipped internationally. In general, very large items and hazardous chemicals (fuel) cannot be sent outside of the US. Countries that are not listed in our checkout process are not available for receiving Shopatron orders.

Credits and Balances Due

Any credits on your account with us will be refunded promptly. We will use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, we will credit your credit card account.

Backorders

The unique nature of the Shopatron service makes it unlikely that your desired products will not be shipped promptly because they are on backorder. You will usually be notified by email if your order cannot be shipped within a week of the time you place it.

APO and FPO Addresses

When you request orders to ship to an APO or FPO address, your package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Returning Merchandise

When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.

A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call the merchandise shipper or Shopatron and they will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.

Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Shopatron if you have questions.

Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.

Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging.

A restocking fee may apply to returned items or items that have been cancelled from an order after it has been assigned to a fulfillment location. If a restocking fee will apply to an order, it will be noted on the final screen of checkout before you complete your order.

Defective Returns

If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Shopatron for assistance.

Damaged Returns

Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You’ll find contact information for the merchant shipper in the product box.

If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Order Questions or Changes

If you have recently placed an order via the Shopatron shopping service and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.

You can contact us via email at support@shopatron.com or call us at (877) 412-7467.

Limits of Responsibility

We accept no responsibility for user initiated damage and/or loss of parts incurred during operation or use of product.

Indemnification

You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Shopatron’s services.

Price and/or Description Changes

All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on our Web site. Price differences related to future or past prices in our store or any other store are not refundable.

We reserve the right to refuse any sale at any time.

Safe and Secure Shopping

Security Standards

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that the information cannot be read as it travels over the Internet.

GeoTrust Security

Shopatron uses industry-standard GeoTrust security to ensure that manufacturers, consumers, and retailers can connect, communicate, and transact with confidence.

Privacy Policy

The Shopatron service collects information about the use of the service to provide a secure and personalized experience. This includes the customer’s name, purchasing records, and shopping patterns.

We may collect information when you: (a) place an order via the Shopatron service; (b) send email messages or other information to us.

Like many other Web sites, Shopatron uses a standard technology called "cookies." Cookies are small pieces of information that are stored on your hard drive and not on our site. They can help make your Internet experience quicker and more convenient. Cookies let you keep shopping cart information independent from our servers. They help us understand how customers use our service, which allows us to improve and tailor the service. You will not be able to use the Shopatron service if you disable cookies.

Disclosure of Information

We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers. Members of the Shopatron network (manufacturers and merchant shippers) will be allowed to contact you with special offers and information related to products you have bought or shopped for on the Shopatron network.

Privacy Protection for Children

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.

Security Procedures

The Shopatron service has built-in security measures to protect your information from loss, misuse, and alteration. We use industry-standard practices, such as encrypted storage and password protection systems, to safeguard the confidentiality of information.