IT - Support Assistant - Part-Time position

NHS, Inc., a privately held company based in Santa Cruz, CA, was established over 40 years ago, and is considered one of the most respected and recognized SKATE, SURF, SNOW and APPAREL companies in the world today. Our brand names include Santa Cruz Skate, Snow and Surfboards, Independent Truck Company, Creature Skateboards, Krux Trucks, Bullet products, Ricta Wheels, OJ Wheels, Road Rider Wheels, Mob Grip, Skateboarding is Not a Crime, Bronson Speed Co. and Nor Cal Apparel 



  • assist installing and maintaining computer systems and networks 

  • setting up computer workstations, including peripheral devices 

  • checking hardware for functionality 

  • installing and configuring software and its functions 

  • training computer users on software basics 

  • help with optimizing the performance of hardware and software 

  • ensuring security and privacy of networks and computers 

  • organizing and scheduling upgrades and maintenance so that others can continue working uninterrupted 

  • troubleshooting to diagnose and resolve computer problems 

  • maintaining records of repairs, fixes, and maintenance 

  • identifying equipment shortages and placing orders for more 

  • dealing with technical questions from users 

  • providing phone, chat, or in-person support 

  • setting up user accounts and profiles 


  • Ability to pass a background check 

  • Must type at least 40 WPM 

  • Fluent in Microsoft 365 

  • Excellent written and verbal communication skills 

  • Strong attention to detail, and commitment to quality 

  • Must be a team player, flexible, and have strong organizational skills 

  • A self-starter and motivator with the ability to define objectives, prioritize and execute 


Experience/Knowledge in any of these areas preferable: 

  • Basic knowledge of Microsoft Power BI 

  • OneDrive for Business 

  • Strong Excel skills  

  • Basic Knowledge of AWS Glacier Storage 

  • Basic Knowledge of Adobe Creative Suite 

  • Industry and product knowledge 


  • Competitive pay and profit sharing bonus  

  • FREE Espresso, Hot Cocoa, and Popcorn (on Fridays) 

  • Awesome employee discounts on NHS product as well as discounts at other well- known companies 

  • Work for a great company that offers quality of life, flexibility, a good vibe, no politics and a relaxed environment 


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