NHS Warranty Policy

Consumer Warranty and Returns Policy – Skateboard Components

All NHS manufactured skateboard components are warranted against manufacturer defect in materials or workmanship for 120 days from date of purchase.

To submit a warranty claim, please fill out our Warranty Claim Form. You will receive a reply by email to start the claim process. A warranty technician will review your claim and any associated images to determine whether you need to send your product in for further inspection and / or produce proof of purchase and detailed matching images for confirmation.

NHS will make every effort to process your warranty claim within a reasonable time frame. Our warranty technicians are generally available most Mondays through Fridays, 8am to 5pm PST or PDT.

All claims are at the sole discretion of the warranty technician and NHS staff. Our intent is to honor legitimate warranty claims and replace defective product for our customers.

Following is a brief overview of what is generally covered under warranty by product category. Please read the coverages before submitting a claim.

 

Skateboards

  • Covered by warranty:
    • Delamination
    • Warpage
  • Not covered by warranty:
    • Broken board due to high impact, improper landing
    • Stress cracks, water damage
    • User error
    • Improper set up or maintenance
    • Normal Wear

Trucks

  • Covered by warranty:
    • Manufacturer defect in materials or workmanship
    • Axle bending
    • Axle slipping
    • Casting anomaly
    • Axle deformation anomaly
    • Threading issues at point of purchase
  • Not covered by warranty:
    • Normal wear
    • Improper set up or maintenance
    • Axle stripping or damage due to improper use or failure to use bearing spacers and axle washers
    • Issues after lifetime of wear*
      • *The lifetime of a skateboard truck is considered to be over when the hanger is ground down to the axle.
    • Spare parts
      • Spare and upgrade parts are available at your local skateshop or at NHS Fun Factory
      • Some truck parts are available on request, fill out a warranty claim if you have feel you have an individual part that needs replacement.

Wheels

  • Covered by warranty:
    • Manufacturer defect in materials or workmanship
  • Not covered by warranty:
    • Flat spots
    • Normal wear

Bearings

  • Covered by warranty:
    • Manufacturer defect in materials or workmanship
    • Failure of ball bearing cage, balls, or races
  • Not covered by warranty:
    • Failure due to improper maintenance or cleaning
    • Bent shields or failure from improper installation or tool damage
    • Water damage or rust

Griptape

  • Covered by warranty:
    • Adhesive failure
    • Grit separation
  • Not covered by warranty:
    • Water / dirt damage
    • Normal wear

Component Accessories (Hardware, risers, rails, replacement parts)

  • Covered by warranty:
    • Manufacturer defect in materials or workmanship
    • Missing parts at point of purchase
  • Not covered by warranty:
    • Normal wear
    • Improper installation or use